Has anyone else noticed that your favorite restaurants are suddenly not on OpenTable anymore?
This past week, while attempting to make reservations at a few spots that are always hard to get into (e.g. Il Buco, Carbone), I found they’ve all moved from OpenTable to either Reserve or Resy.
An investigation was called for!! Especially since I had bitched so much about both Reserve and Resy when they first launched. I objected to having to give them my credit card before they would make a reservation. And both seemed more cumbersome and harder to navigate than OpenTable. Boy, things have changed!!
In doing background, I discovered interesting details on the fee structure that totally explains why restaurants are ditching OpenTable. Restaurants are saving themselves $12,000 – $30,000 a year by going with Reserve or Resy vs. OpenTable.
I totally appreciate what a drag it is for restaurants to spend this much on the reservations system but as a frequent diner, it is also frustrating to find my restaurants spread out over 3 or 4 different apps. At most, the industry can support two services….in my opinion!!
Read on below.
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