CityMD Walk-In Urgent Care: Excellent UX, 5 stars!!


Got bitten by a mosquito last week at a Wisconsin outdoor wedding and by Sunday nite, when I flew back to NYC, my elbow was hugely swollen, bright red with a ginormous blister. On the way home, my taxi passed CityMD on Delancey Street and I made a mental note to check it out if my malady was not better in the morning.

And it was not better – indeed it was worse!  In the pouring rain, I made my way to CityMD.  What a GREAT experience! Easy, friendly, attentive, they take insurance. The staff is fantastic, lots of medical assistants who take your temperature and blood pressure, write up doctor’s diagnosis and forward your prescriptions to the pharmacy. It looked like they might have had only one doctor.

In any case, I got in and out within 30 minutes. The doctor diagnosed it as cellulitis, a bacterial skin infection most likely caused when I scratched the mosquito bite. He put me on antibiotics and after just one day, the swelling and the blistering has gone down. Also, impressed that they provide a comprehensive printout summarizing your visit including your diagnosis and medications and home care. I am a very happy camper knowing this drop-in clinic is a ten minute walk from my house.

Since I had such a good experience, I researched CityMD. They’re definitely shaking up NY’s healthcare industry. They had 48 clinics in the city as of the end of last year and are looking to expand to NJ. Naturally, primary-care doctors aren’t happy about this incursion into their territory. But they better get used to it because for minor ailments, this is what I’m going to be doing from now on.

Also, as a side note for longtime New Yorkers, the CityMD on Delancey is in the old Ratner’s location!!

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